1. Introduction
Supplai LLC ("us", "we", or "our") operates the suppl-ai.com website and offers the OCWMS-AI platform and related services (collectively, the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting your privacy and handling your data in an open and transparent manner.
By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible from terms.html.
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
2.1. Personal Data You Provide to Us
While using our Service, especially when signing up for information, a newsletter, a demo, or our OCWMS-AI Free Trial, we may ask you to provide us with certain personally identifiable information ("Personal Data"). This may include, but is not limited to:
- Full Name
- Email address
- Phone number (optional)
- Company Name
- Job Title (optional)
- Any other information you voluntarily provide in communication with us or through forms.
2.2. Usage Data
We may also collect information automatically on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
2.3. Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we may use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
- Analytics Cookies: We may use third-party Service Providers to monitor and analyze the use of our Service (e.g., Google Analytics).
[Legal Professional Review: Detail the specific cookies and tracking technologies you use. Be comprehensive for GDPR/CCPA compliance if applicable.]
3. How We Use Your Information
Supplai LLC uses the collected data for various purposes:
- To provide, operate, and maintain our Service.
- To improve, personalize, and expand our Service.
- To understand and analyze how you use our Service.
- To develop new products, services, features, and functionality.
- To process your requests, such as signing up for the OCWMS-AI Free Trial, and to manage your access.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes (where permitted by law and with your consent where required).
- To send you emails and other communications.
- To detect, prevent, and address technical issues and fraudulent or illegal activity.
- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
4. Legal Basis for Processing Personal Data (for EEA/UK users)
If you are from the European Economic Area (EEA) or the United Kingdom (UK), Supplai LLC's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
We may process your Personal Data because:
- We need to perform a contract with you (e.g., to provide the OCWMS-AI Free Trial).
- You have given us permission to do so.
- The processing is in our legitimate interests and it's not overridden by your rights.
- To comply with the law.
[Legal Professional Review: This section is crucial for GDPR compliance. Ensure your stated legal bases are appropriate for your processing activities.]
5. Data Sharing and Disclosure
We do not sell your Personal Data. We may share your Personal Data in the following situations:
- With Service Providers: We may share your Personal Data with third-party service providers to help us operate our Service, such as website hosting, data analysis, email delivery (e.g., Formspree for form submissions), customer relationship management, and marketing services. These service providers are contractually bound to protect your data and use it only for the purposes for which we disclose it to them. For example, when you submit the "Start Free Trial" form, your information is sent via Formspree (or a similar service) to our email address. Formspree's privacy policy will apply to their handling of data. We use Google Cloud for hosting some of our services; Google's privacy policies would apply to data stored on their infrastructure.
- For Business Transfers: If Supplai LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- For Legal Requirements: Supplai LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Supplai LLC.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
Specifically regarding the OCWMS-AI platform, please note that your Oracle Cloud WMS data that is accessed or processed by OCWMS-AI remains within your Oracle Cloud environment and our secure OCWMS-AI infrastructure (e.g., hosted on Google Cloud in the US). We do not use your company's confidential WMS data to train underlying third-party AI models. Client data processed by these APIs is handled in accordance with stringent data privacy and security terms with those API providers.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
7. Data Security
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, including technical and organizational measures. For example, our website uses HTTPS. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.
8. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your Personal Data. These may include:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent – If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us at contact@suppl-ai.com. We will respond to your request in accordance with applicable law.
[Legal Professional Review: This section needs to be accurate based on GDPR, CCPA, and other relevant privacy laws. The rights listed are common but may vary.]
9. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Our primary operations and data hosting (e.g., Google Cloud for OCWMS-AI) are in the United States.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Supplai LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
[Legal Professional Review: If you serve an international audience, especially in the EU/UK, ensure you have appropriate transfer mechanisms like Standard Contractual Clauses (SCCs) in place with your vendors.]
10. Children's Privacy
Our Service does not address anyone under the age of 13 (or a higher age threshold depending on applicable jurisdiction, e.g., 16 in some EU countries). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: contact@suppl-ai.com
- By visiting this page on our website: suppl-ai.com/contact.html
Thank you for taking the time to understand our Privacy Policy.